Actionable Feedback Policy

Feedback may be submitted by readers, casino representatives, journalists, commercial partners or any other person who believes that part of the website should be checked.

Every submission is considered according to its substance and available supporting information. A sender does not need to be an affiliate partner for an issue to be reviewed.

Providing clear and specific information makes it easier to locate the issue, assess the claim and decide whether a correction or update is appropriate.

A useful feedback submission should include as many of the following details as possible:

• The address or title of the page concerned.
• The exact statement, offer, link or section that should be reviewed.
• A clear explanation of why the information may be incorrect, outdated or unclear.
• The correction or improvement you believe should be made.
• A reliable source supporting the requested correction, where available.
• The date on which you observed the issue.
• A screenshot where it helps demonstrate an offer, error or technical problem.

Operator representatives should identify their relationship to the relevant platform. This does not guarantee that a requested change will be accepted, but it helps us understand the context of the submission.

Submissions are reviewed on their merits. The amount of time needed will depend on the complexity of the issue, the quality of the supporting information and whether additional verification is required.

We may contact the sender when clarification or additional evidence would be helpful. However, we cannot guarantee an individual response, acknowledgement or fixed resolution time for every submission.

The type of action taken depends on the nature and significance of the issue.

• A verified material factual error should be corrected as soon as reasonably practical.
• A significant correction may be explained through an editor’s note or a visible clarification on the affected page.
• A page’s updated date may be changed when a meaningful factual revision is made.
• Minor spelling, grammar, formatting or readability changes may be made without a separate correction notice.
• Expired offers or outdated availability information may be removed, replaced or clearly marked after confirmation.
• Older information may remain where it is accurate and necessary to explain historical context.

Not every change suggested by a reader will be accepted. We may retain the original wording when the available evidence supports it or when the disagreement concerns a reasonable editorial judgement rather than a factual error.

Our wider standards for research, updates and corrections are explained in our Publishing Principles.

A disagreement with a rating, ranking, conclusion or editorial opinion does not automatically establish that the content contains a factual error.

We will consider whether an opinion is based on incorrect facts, missing material context or information that has changed. However, American Casino Sweeps retains responsibility for its editorial conclusions.

Casino operators, affiliate networks and commercial partners may submit corrections in the same way as any other interested party. A commercial relationship does not guarantee:

• A positive review or rating.
• A higher position in a ranking.
• Removal of reasonable criticism.
• Approval of requested promotional wording.
• Removal of accurate information because it is inconvenient.
• Priority over a correction submitted by a non-partner.

Information about ownership, affiliate funding and editorial independence is available on our Ownership, Funding and Editorial Transparency page .

Feedback should be relevant, specific and submitted in good faith. Firm criticism is welcome, but the contact route should not be misused.

We may decline to respond to or may block submissions that contain:

• Spam or unrelated commercial promotion.
• Repeated messages that provide no new information.
• Malware, suspicious files or unsafe links.
• Threats, harassment or discriminatory abuse.
• Knowingly false or misleading claims.
• Unlawful material or attempts to misuse the website.
• Casino account complaints that only the operator can investigate.

A message will not be rejected simply because it is critical of American Casino Sweeps. Constructive criticism and properly supported correction requests are encouraged.

Feedback should be submitted through the American Casino Sweeps Contact page. Choose the option for reporting incorrect information or the enquiry category that most closely matches your message.

Contact details and submitted information may be used to review the issue, verify supporting evidence, request clarification and respond where appropriate.

Please do not submit:

• Casino account passwords.
• Complete payment-card or bank-account details.
• Unredacted identity documents.
• Private account security answers.
• Sensitive information that is not necessary for the editorial issue being reported.

More information about how website enquiries and personal information are handled is available in our Privacy Policy.